Refund & Cancellation Policy

1. Overview & Commitment

At Zelsis ("we", "our", or "us"), we stand behind our automated pre-flight security clearance and release gate software. We are committed to complete pricing transparency and consumer protection in accordance with global commercial standards and ad network merchant guidelines (including Google Ads and Meta Ads policies).

2. 14-Day Money-Back Guarantee

All first-time subscription purchases (Pro and Enterprise monthly plans) are backed by our 14-day money-back guarantee. If you are unsatisfied with the scanning results, rule coverage, or user experience for any reason, submit a request within 14 days of the transaction timestamp for a complete 100% refund.

3. Self-Service Subscription Cancellation

You maintain total control over your recurring subscription. You may cancel your subscription at any time without penalty or cancellation fees:

• Navigate to Dashboard > Settings > Billing & Plan inside your Zelsis account.
• Click "Manage Billing on Polar / Stripe" to view active subscriptions.
• Select "Cancel Subscription". Your cancellation takes effect immediately at the end of the current billing cycle.
• You will retain full access to paid audit features until the current prepaid period expires.

4. Automatic Renewal Refunds

Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date. If your account was unintentionally renewed, contact our support team within 48 hours of the renewal charge. As long as no subsequent premium scans have been initiated during that cycle, we will process a full courtesy refund and cancel future billings.

5. Refund Processing Timelines & Methods

Once approved, refunds are credited back to the original payment method (Credit/Debit card, Apple Pay, Google Pay) used during checkout.

Refund processing typically takes 3 to 5 business days to reflect on your bank statement, depending on your card issuer or banking institution.

6. How to Request a Refund

To initiate a refund request under the 14-day guarantee or inquire about a billing charge, contact our developer support team directly:

Please include your checkout email address, project repository name, or Polar/Stripe invoice number to expedite processing.

7. Chargebacks and Dispute Policy

We encourage customers to contact us directly prior to filing a dispute or chargeback with their bank. We reply to billing requests within 2 business days and can issue refunds faster than the standard 60-day bank resolution process.